Policies

Thanks for visiting Slowly Gathered, we're so happy you're here. Here you'll find  important information about payments, shipping, refunds & returns. If you have any questions about this, please feel free to contact us.

Payment

  • All prices are in USD.
  • Orders must be paid upfront and will not be shipped without payment.
  • Items are shipped from Guelph, Ontario in Canada
  • For custom work or wholesale, please email hello@lottiemadeco.com.

Shipping

  • Items over $75 are shipped free to the US and Canada (yay!)
  • All physical goods are shipped out on Fridays.
  • Items that are made to order take 4-6 weeks to create. We will notify you when the item ships out.
  • COVID UPDATE! World-wide shipping is available, however because of COVID there are restrictions on where we can ship. If you're outside the US, Canada or the EU please check the Canada Post Suspensions Page (under 'Many Destinations Impacted') to make sure you are in a serviceable area. If you are not in a serviceable area at the time of shipping we will contact you.

Refunds & Returns

Please note that we're a small company and reinvest our profits back into the business to sustain and grow it, as well as pay suppliers in countries like South-Africa and Swaziland who don't have a large income or support system to rely on. We therefore ask you to consider your purchase carefully before you put in your order.

 

  • Due to the fragile nature of paper, we are not able to offer exchanges or refunds on any paper products, including stationery, prints and greeting cards. In addition to paper goods, made-to-order, digital products and workshops as well as original art can also not be returned or refunded.
  • All other goods can be returned within 14 days. Please contact us via hello@lottiemadeco.com to request a refund. Goods shipped back without contacting us first will not be accepted. Refunds only apply to the cost of the goods, shipping is not refunded.
  • > Was it our mistake?
  • We package and ship with great care. In the rare occasion that a shipment arrives broken we will make it up to you. To receive a replacement email a photo of the package within 2 business days to hello@lottiemadeco.com. If the piece was a one-of-a-kind, like original art, we'll refund your total including shipping costs.
  • > Condition of Returned Items

    Returned goods that not returned in original condition and/or without the original packaging are not eligibile for a refund. We reserve the right to refuse refunds, partial or full, on items that are altered or damaged in any way.

    > Refunds on Shipping Charges

    If your return is due to an error on the part of Slowly Gathered we will absolutely make it right and refund you for the shipping costs of your order. If the return is for any other reason, the shipping charges will not be refunded.

    > Shipping your Return

    Return shipping is the responsibility of the buyer. We recommend that you ship your parcel with a carrier that offers tracking as well as insurance when returning  goods. We can't process returns or offer refunds for packages that were lost or damaged during shipping.

    Features & collaborations

    If you would like to contact us about featuring Slowly Gathered goods & skills on your blog, website, or in print OR would like to collaborate with us in some way, please get in touch via hello@lottiemadeco.com with subject 'Feature request'.

    Terms & Conditions

    Read the full T&C here.

    Privacy

    Read the full privacy statement here.